Our connections to multiple backbone providers, and peering with many carriers on a regional and international basis, allows us to easily reach remote networks even in the case where a specific backbone connection is down. This allows the data center to make routing decisions to ensure connectivity.
The ACSite.NET servers are monitored by several outside the network services as well as our multi-tiered support system. Traffic is continually monitored and routed with the proper bandwidth allocations.
ACSite.NET guarantee that your web site will be available to web traffic at least 99.8% of any given month. Therefore if the HTTP service availability of your site is less than 99.8%, ACSite.NET will issue a credit to you in accordance with the following schedule, with the credit being calculated on the basis of the service charge for the affected services:
Schedule maintenance is excluded by 99.8% but covered by a 99% uptime guarantee. For the purposes of this guarantee, "Down" means the server is malfunctioning and not responding properly to HTTP requests. This does not include:
To be eligible for this SLA, your account must be in good standing and you will need to request a uptime report within 5 days of downtime. After your report is confirmed, credits will be applied within two billing cycles after ACSite.NET's receipt of customer's credit request.
30 Day Money Back Satisfaction Guarantee
All web hosting packages include a 30 day money back satisfaction guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund of 100% of your money (excluding set up fees) if you cancel your account within 30 days of the activation.
No refunds are available after 30 days. Any request for cancellation must be received via our online support ticket system. You will receive verification upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.
Refunds will not be given after the first 30 days of your account activation. Setup and Domain Name Registration fees are not refundable. All violators of ACSite.NET policy are excluded by the refund guarantee.
You are the registered legal owner of the domains you buy - not us. This means that you have ultimate control over your domain names and the domain names are yours to use as you wish.
ACSite.NET will never put advertisementss or pop-up windows on your
websites. Some competitors, though we will not mention who they are, place
unsightly advertisements for their company all over your website. However
if you have received a free plan from us we do ask that you place a text
hyperlink in your site.